4 Ashfield Ln,

Columbia, SC 29016

803-446-2185

davidowens30@aol.com

David A. Owens

To obtain a mid-level Database Analyst position with the ability to grow from with an organization.

                                    2008 – 2014    CGM / HealthPort / Companion TechnologiesColumbia, SC

Senior Technical Support Representative

·          Use computers for various applications, such as database management or setting up new hardware.

·          Answer telephones and give information to clients, take messages, or transfer calls to appropriate individuals.

·          Create, maintain, and enter information in report database.

·          Guide clients through resolving software issues and support interfaces.

·          Highly versed in the use of Tcl.

·          Strong background in Entrinsik Informer Report Writer Database

·          Strong knowledge of Query Builder.

·          Protects database by developing access system; specifying user level of access

·          On-Call personnel last four years.

2007 – 2008NCR West Columbia, SC

Control Tower Rep/ Contractor

·          Assigning and routing field technicians to appropriate locations in a timely manner.

·          Triage the level of urgency based upon a vendor’s priority status.

·          Managing multiple coverage areas at once.

·          Thoroughly update tickets with any changes that occur.

2004 - 2007TeksystemsGreenville, SC

Contractor

·          Tested V15 software upgrades (Cingular).

·          Verified internet connections and mobile calls were possible on each Cell ID.

·          Recorded signal strength and average throughput on each Cell ID.

·          Used computers for various applications.

·          Medical equipment tester.

·          Various contracts.

2005 -2005Hudson Global Resources/ Nextel - SprintRaleigh, NC

Contractor /Drive Tester

·          Recorded signal strength and average throughput on each Cell ID.

·          Collected data on trouble tickets in affected cell sectors.

·          Test scanning newly provisioned cell sites.

 

2015 - 2015 Midlands Technical CollegeColumbia, SC

Database Analyst

In process